Exora — support

Exora is an iPhone app for listening to music you won’t hear anywhere else. Every track in it is licensed exclusively to us, which means it isn’t on any other streaming service.

It’s free. There are no ads, no subscription and no trial.

Do I need an account?

Yes. The first time you open the app it asks you to sign in with Google or Apple, and there is no way past that screen. Browsing, search and playback all sit behind it.

The account keeps your playlists and likes, and it lets them follow you to a new iPhone. Sign in with Apple is a tap and a Face ID confirm; Google opens a browser sheet to pick your account. Either way we ask Google or Apple who you are; we use only the email address they return.

How do I delete my account?

Open the Playlists tab, tap Account at the top, then Delete account and confirm.

That deletes your account, your email address, the link to your Google or Apple sign-in, and the playlists, likes and history synced to it. Playlists stored on your iPhone stay there. It happens immediately — there is nothing to email and nobody to ask.

Because the app needs an account, deleting yours puts you back on the sign-in screen. Signing out does the same thing without deleting anything: your account is left alone and the playlists and likes on your iPhone stay where they are.

What happens to your past usage data is set out on the privacy page: <https://exora.fm/privacy>

Why isn’t a song I want in the catalog?

Because we only carry music we licence exclusively.

Every track in Exora is licensed to us and to nobody else. The flip side of that is the part you just ran into: the catalog doesn’t contain anyone else’s music, so it will never have everything, and no amount of it growing will change that. It isn’t a gap we’re working on filling — it’s the shape of the thing.

If you searched for something and got nothing, the app offers a box to tell us what you were looking for. That is worth doing. We read those.

Something is broken. How do I report it?

Write to support@exora.fm.

It helps to include:

• what you were doing and what happened instead
• the track or artist involved, if it was about one
• your iPhone model and iOS version (Settings → General → About)
• the app version (App Store → Exora Music)

We don’t have a ticket system or a bot. Mail goes to a person.

Contact

support@exora.fm