Exora — support
Exora is an iPhone app for listening to music you won’t hear anywhere else. Every track in it is licensed directly to us by the artist — a subset exclusively.
It’s free. There are no ads, no subscription and no trial.
Do I need an account?
Yes. The first time you open the app it asks you to sign in with Google or Apple, and there is no way past that screen. Browsing, search and playback all sit behind it.
The account keeps your playlists and likes, and it lets them follow you to a new iPhone. Sign in with Apple is a tap and a Face ID confirm; Google opens a browser sheet to pick your account. Either way we ask Google or Apple who you are; we use only the email address they return.
How do I delete my account?
Open the Playlists tab, tap Account at the top, then Delete account and confirm.
That deletes your account, your email address, the link to your Google or Apple sign-in, the playlists, likes and history synced to it, and the copies of them on this iPhone. The library belongs to the account, so when the account goes the copies on the phone go with it and the next sign-in starts fresh. It happens immediately — there is nothing to email and nobody to ask.
Because the app needs an account, deleting yours puts you back on the sign-in screen. Signing out does the same thing without deleting anything: your account is left alone, and signing back in with that same account finds your playlists and likes where you left them. Signing in with a different account clears them from this iPhone and starts that account fresh — the library belongs to the account, not to the phone.
Both exits ask before they act, and the two questions are different because the two answers are. Sign out asks “Sign out?” and says:
> Your playlists and likes stay on this phone. They’re cleared only if a > different account signs in.
Delete account asks “Delete your account?” and says:
> Deletes your account, its synced data, and this iPhone’s copies.
Above both buttons, the Account screen states the rule they differ on:
> Your playlists and likes belong to this account. Signing in with a different > account clears them from this iPhone.
What happens to your past usage data is set out on the privacy page: <https://exora.fm/privacy>
Why isn’t a song I want in the catalog?
Because we only carry music licensed to us directly.
Every track in Exora is licensed to us by the artist who made it. The flip side of that is the part you just ran into: the catalog doesn’t contain anyone else’s music, so it will never have everything, and no amount of it growing will change that. It isn’t a gap we’re working on filling — it’s the shape of the thing.
If you searched for something and got nothing, the app offers a box to tell us what you were looking for. That is worth doing. We read those.
Something is broken. How do I report it?
Write to support@exora.fm.
It helps to include:
- what you were doing and what happened instead
- the track or artist involved, if it was about one
- your iPhone model and iOS version (Settings → General → About)
- the app version (App Store → Exora Music)
We don’t have a ticket system or a bot. Mail goes to a person.
Contact
support@exora.fm